If EMERgency24 is unable to reach your primary contacts who can verify if an alarm is false, an additional verification will be made with the members that you identify on your party list form. These contacts will be made after the authorities are dispatched.
Primary contacts are the person's and numbers contacted after an alarm is sounded but before authorities are dispatched. EMERgency24 will call the numbers and person(s) listed and will ask for the known "passcode" or "safe word". Please be sure to share the code with these members.
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Primary Contact: The Alarm Monitoring Center's First Calls Before Authorities are Dispatched
Secondary Contacts (Party List): The Alarm Monitoring Center's Calls After Authorities are Dispatched